The travel agency 123 Milhas has announced the suspension of its promotional package line, known as “Promo,” with scheduled departures from September to December 2023. Instead of a cash refund, customers will receive vouchers that can be exchanged for services provided by 123 Milhas itself.
Following in the footsteps of Hurb (formerly Hotel Urbano), which recently canceled hotel reservations for its customers, 123 Milhas made a similar decision on Friday (18). The company stated that it will temporarily halt the sale of promotional packages and the issuance of tickets under its “Promo” line.
Affected customers who had planned to travel during the specified period will receive vouchers instead of monetary refunds. These vouchers can be used to avail themselves of various services offered by 123 Milhas. However, the company did not specify whether cash refunds would be available.
This announcement comes amid ongoing challenges in the travel industry due to the COVID-19 pandemic. The global health crisis has severely impacted the tourism sector, leading many companies to reassess their operations and adjust their strategies accordingly. Travel agencies have been particularly affected, grappling with travel restrictions, fluctuating demand, and uncertainty surrounding future travel plans.
123 Milhas’ decision to suspend its promotional packages and ticket issuance reflects the need for adaptability and flexibility in this challenging environment. By offering vouchers instead of cash refunds, the company aims to provide an alternative solution for customers while also encouraging them to utilize its own services.
However, it is important to note that the effectiveness and desirability of vouchers as compensation may vary among customers. While some individuals may appreciate the opportunity to utilize the vouchers for future travel or other services, others may prefer a straightforward monetary refund.
As the travel industry continues to navigate these unprecedented times, companies are continuously exploring ways to mitigate the impact on their businesses and ensure the satisfaction of their customers. While the suspension of the “Promo” line may cause inconvenience for some customers, it is a measure taken by 123 Milhas in response to the current circumstances.
It remains to be seen how the situation will unfold and whether other travel agencies will adopt similar measures. As customers await updates on their travel plans, they will need to stay informed about any developments or changes announced by 123 Milhas or other relevant parties.
In conclusion, 123 Milhas has suspended its promotional package line, “Promo,” from September to December 2023. The company will provide affected customers with vouchers as compensation, which can be used for services offered by 123 Milhas. While this decision reflects the challenges faced by the travel industry, it is an attempt to offer an alternative solution amidst the ongoing COVID-19 pandemic. Customers should stay informed about any further updates or changes regarding their travel plans.
